Posted: Sunday, February 4, 2018 7:00 PM
Krone NA, a German-owned corporation, was established in 1973. We continue to further our parent company’s vision of making farming more efficient and profitable by supplying innovative, performance-engineered equipment that has become the benchmark in the hay and forage industry. We distribute our machine, spare parts and service through a dealer network and several company-owned stores. KNA is ADA compliant. Please submit your wage requirements with your resume. We have two positions opened. Experience Required: 2-3 years in ag parts, Bachelors’ degree preferredJob Title: Support Specialist, Sales & AccountsDepartment: SalesReports To: Manager, Krone Support Team Summary: The Customer Support Specialists is responsible for supporting dealers, customers and Krone personnel with resources, answers and information through verbal, written and electronic communication channels. This position specializes in sales and account questions. Duties and Responsibilities include the following. Other duties may be assigned. The Customer Support Specialists documents summary of all communications into SAP C4C ticket system to ensure that each request is handled in a timely manner.*Provides sales assistance to dealers on a monthly basis.*The Customer Support Specialists works with the sold/audit list to ensure owner warranty registrations and payments are submitted by dealers in a timely manner.*Manages master dealer database.*The Customer Support Specialists manages the new dealer on boarding process.*Builds relationships with dealers and serves as an intermediary between them and Krone Management.*The Customer Support Specialists initiates changes that will strengthen brand perception and/or make it easier for people to do business with Krone NA.*Travels to dealers to perform training as required up to 10% travel during work time. Some International travel may be required.*The Customer Support Specialists attends sales Training when available.*Assists with preparing and distributing regular and special dealer mailings.*The Customer Support Specialists assists with the creation and maintenance of online resources.*Trains and supports staff and dealer personnel on usage of SAP C4C.* Essential Functions Krone NA offers medical, dental, and vision coverage, along with other types of coverages. Enrollment is based on the qualifications for each plan. We also have a 401(k) to which you may contribute to from date of hire, no waiting period.
• Location: Memphis
• Post ID: 35371332 memphis