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Posted: Thursday, February 1, 2018 5:03 PM

Job Description
TruGreen is hiring Customer Service Representatives to work in our Memphis, TN location and
We want YOU Now
TruGreen Offers:
:Competitive Compensation
:Medical, Dental and Vision Benefits
:401k with Company Match
:Long and Short:term Disability
:Life Insurance
:Discount Programs
:Growth Potential
:Great Work Environment
Read the requirements below and APPLY NOW for immediate consideration
Requirements:
The Customer Service Representatives position requires:
High school diploma/GED and 2+ years of related customer service support experience required
Experience resolving escalated customer service issues
Social media skills and experience strongly preferred
Associates or Bachelors degree preferred
Supervisory/Lead experience is a plus
Written and verbal communication skills for professional business interactions
Computer skills with Microsoft Office application (Word, Excel, Outlook, PowerPoint) as well as familiarity with social media software applications
Ability to learn and apply general knowledge of the company, products and services
Accuracy and attention to detail
Organizational and time management skills, including punctuality for on:time attendance
Ability to work independently under general supervision and collaboratively as part of a team
Responsibilities:
Interacts professionally with customers through various channels (e.g., web, social media, email, direct mail, telephone) according to documented quality standards. Provides customers with the best possible service in relation to billing inquiries, service requests, suggestions and complaints
Documents, assesses and researches customer concerns to determine root cause and works with internal/external resources to resolve. Obtains assistance to address customer concerns requiring extensive problem solving
Reports and escalates highly sensitive customer issues to management at all levels. Provides timely follow:up, status updates and resolution with customers and management
Applies customer retention training and techniques to offer current programs and promotions to retain customers at every opportunity
Identifies customer needs and up:sell opportunities to present optional and expanded services to current customers. Processes sales transactions according to company policies. May contact customers to schedule applications and/or service
Tracks and reports daily workflow priorities, completion, volume and trends by channel (e.g., social media, direct mail, Better Business Bureau). Communicates customer impacting trends and/or suggestions for improvement to management
Fosters and maintains positive working relationships with public agencies (e.g., Better Business Bureau, Office of the Attorney General, Consumer Affairs) to facilitate resolution of issues and achieve and maintain branch accreditation
Provides customer support for online self:service (e.g., password resets). Relays trends and complex technical issues to Marketing for resolution with vendor
Uses social medial applications to monitor multiple social media accounts for the company, identifies and responds to customer postings and takes action to resolve issues. Shares feedback and recommendations with corporate marketing
Updates and maintains customer database with accurate and current customer information

TruGreen is committed to Diversity and Inclusion. We encourage diverse candidates to this position.
We are an Equal
Opportunity/Affirmative Action Employer :
Minorities/Females/Protected
Veterans/Individuals with Disabilities.
To learn more copy and paste this URL into your browser:
eeoc.gov/employers/upload/poster_screen_reader_optimized.pdf TruGreen performs pre:employment testing.

Disclaimer:
The above statements are intended to describe the general nature and level of work being performed by associates assigned to this cla

Source: https://www.tiptopjob.com/jobs/77848002_job.asp?source=backpage


• Location: Memphis

• Post ID: 35183692 memphis
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