Home > Memphis jobs > Memphis customer service

Posted: Tuesday, February 6, 2018 4:42 PM

**Client Services Specialist (Human Capital and Benefits)**
Join a fast-paced growing practice in a critical team role. The duties of a Client Manager include overseeing the service deliverablesof the account team, serving our clients- predominantly in the mid- to large-size group market, multi-state and national-basis.
Interface with team members, supporting client account executives, Willis Towers Watson executives, and sales producers. Account specific travel may be required. Retention is expected and new client revenue or rounding of accounts is encouraged.
This position provides day-to-day service to Willis Towers Watson clients. Includingworking closely to support Sr. Client Managers, Account Executives, and Producers to ensure effective and efficient delivery of client services, whilecontrolling ameaningful book of business.
+ Manage basic and complex service issues and research for team members on client-related issues
+ Manage day-to-day client needs
+ Critically evaluate solution ideas by considering data, precedents and input from stakeholders; assess complex information
+ Prepare reports for stewardship, pre-renewal strategies, renewals presentations, placement activity along with analysis
+ Responsible for completion of the daily support for clients including employee benefits brokerage, consulting, and general account management
+ Prepare and review presentation of annual client deliverables and reports
+ Provide technical assistance in financial and data analytics
+ Interact with carriers and Third Party Administrators
+ Prepare Request for Proposals and presentations
+ Keep clients up to date on the latest legislation (i.e. Healthcare Reform, HIPPA, COBRA, FMLA)
+ Manage marketing efforts or work with marketing departments as necessary
+ Capitalize on internal subject matter experts and external compliance, 5500 reporting, legislative adherence, Willis internal compliance protocols
+ Demonstrate and support Willis Towers Watson Values
+ Promote and execute on the team vision and strategy
**Job Requirements:**
+ Degree or industry-specific designation preferred
+ Excellent time management and organizational skills
+ 0- 2 years of employee benefits industry experience in the areas of benefits, enrollment, and compliancewith demonstrated technical knowledge of self-funding, stop-loss, renewal underwriting, claims analysis, and contract review
+ Must possess strong written and oral communication skills
+ Strong technical skills and proficient in Microsoft Excel, Word, Outlook and PowerPoint
+ State insurance license required. Must be obtained within 30 days of hire
+ Enthusiastic team player
Any unsolicited resumes/candidate profiles submitted through our web site or to personal e-mail accounts of employees of Willis Towers Watson are considered property of Willis Towers Watson and are not subject to payment of agency fees. In order to be an authorized Recruitment Agency/Search Firm for Willis Towers Watson, any such agency must have an existing formal written agreement signed by an authorized Willis Towers Watson recruiter and an active working relationship with the organization. Resumes must be submitted according to our candidate submission process, which includes being actively engaged on the particular search. Likewise, for our authorized Recruitment Agencies/Search Firms, if the candidate submission process is not followed, no agency fees will be paid by Willis Towers Watson.
Willis Towers Watson is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to, among other things, race, color, religion, sex, sexual orientation, gender identity, national origin, age, status as a protected veteran, or disability.
Equal Employment Opportunity: Know your rights at
Not ready to Apply? at
+ Share on Facebook
+ Share on Twitter
+ Share on Google+ Share on Pinterest
+ Share on Linkedin
+ Share by Mail
+ Location:Memphis, TN, US
+ Date Posted:February 9, 2018
Associated topics: client, desktop, help, help desk, information technology analyst, information technology support, systems administrator, technician, technician ii, technology


• Location: Memphis

• Post ID: 35369852 memphis is an interactive computer service that enables access by multiple users and should not be treated as the publisher or speaker of any information provided by another information content provider. © 2018