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Posted: Sunday, February 4, 2018 5:08 PM

Requisition Number: TN:12382
Area of Interest: Information Technology
Organization: Distribution Center
Brand/Division: Tennessee
Position Type: Full:time
JOB DESCRIPTION
Our Company
Founded in 1956, Williams:Sonoma, Inc. is the premier specialty retailer of high:quality products for the kitchen and home in the United States. Our family of brands are Williams:Sonoma, Pottery Barn, Pottery Barn Kids, PBteen, West Elm, Williams:Sonoma Home, Rejuvenation, and Mark and Graham. These brands are among the best known and most respected in the industry. We offer beautifully:designed, stylish and functional products for every area of the home, including the kitchen, living room, bedroom, home office, closet, laundry room and even outdoor spaces. Weve seen some big changes since our first brick:and:mortar store opened more than half of a century ago. What hasnt changed is our passion for high:quality products, functional design, outstanding customer service, and enhancing the lives of our customers and the communities where we operate. Today, were a multi:brand, multi:channel, global enterprise supported by state:of:the:art technology and some of the most talented teams in retailing : and were always looking for new energy and ideas.
JOB SUMMARY
Technology Support Admin is responsible for 2nd and 3rd level support of hardware, software, and operating systems for PC and Apple based computing platforms. Provides complex technical support for end:user clients. Troubleshoots complex problems using scripts and checklists as guides. Supports mobile workforce. Performs user training.
KNOWLEDGE
Uses skills as a seasoned, experienced professional with a full understanding of industry practices and company policies and procedures; resolves a wide range of issues in imaginative as well as practical ways.
JOB COMPLEXITY
Works on problems of diverse scope where analysis of data requires evaluation of identifiable factors. Demonstrates good judgment in selecting methods and techniques for obtaining solutions. Interacts with senior internal and external personnel.
ESSENTIAL FUNCTION
*Identifies, troubleshoots, analyzes and resolves highly complex desktop computer problems
*Escalates unresolved problems to Lead Technology Support Admin or Manager
*Installs equipment and software, and coordinates the work of others on installations
*Performs system administration for desktop solutions.
*Provides highly complex technical support to clients.
*Acts as key contact for internal IT groups in support of technical problem resolutions
*Monitors network access, addresses data security, password generation and file access to forecast potential access risks.
*May research tools and processes to identify usage and capacity troubles as they develop. Will present research and may assist in developing long:range plans to address problems.
*Assists in developing corporate standards for desktop computer software and hardware and conducting reviews to ensure compliance to standards.
*Develops and produces installation documentation for the most complex applications.
SECONDARY FUNCTIONS
*Conducts research and recommends new technology solutions.
*When required, performs application software integration and testing to ensure that all software, hardware and communication networks operate properly together
*May generate and maintain user network IDs
*If required, administers internet access and services, which includes internal and external security.
*If required, ensures compliance of software licensing.
*Performs other duties as assigned.
REPORTS TO: IT Manager, Desktop Technologies
DIRECT REPORTS: None
Must be physically able to handle and install desktop hardware weighing up to 50 pounds
REQUIREMENTS AND QUALIFICATIONS
MINIMUM REQUIREMENTS
*Associates Degree in a technical or computer related field of study, or equivalent related experience.
*5 Years Desktop Sup

Source: https://www.tiptopjob.com/jobs/77729021_job.asp?source=backpage


• Location: Memphis

• Post ID: 35220612 memphis
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